term.subject="administration"

Print version: Pidd, Michael ; Measuring the Performance of Public Services : Principles and Practice, Cover; Measuring the Performance of Public Services; Title; Copyright; Dedication; Contents; Figures; Tables; Preface; Part I: Principles of performance measurement; 1: Measuring public sector performance; Introduction; Different views of public management and administration; The classical civil service; The New Public Management; The creation of public value; A place for performance measurement, whichever way the wind blows?; A very simplified view of measurement in public services; Input:output transformation processes; A simple view of performance measurement, A soft systems view of the process transformation modelPerformance measures: the Es; Bringing this all together; 2: Why measure, what to measure and what can go wrong; Introduction; Why measure the performance of public services?; Bringing order to an expanding universe; Performance measurement systems; Measurement 101; Types of measurement scale; Use of measurement scales; Some general principles for performance indicators; Performance indicators indicate; Simple versus complex indicators; FABRIC; A more technical view; Things that can go wrong; Bringing this all together, Part II: Different uses for performance measurement3: Measurement for improvementand planning; Planning; A three level view of planning; Performance measurement and planning; Balanced scorecards, performance measurement and planning; A systems view of planning; Policy analysis; Principles of continuous improvement; Modelling in planning and improvement; External and explicit; Simplification and approximation; Fitness for purpose; Bringing this all together; 4: Measurement for monitoring and control: performance management; Introduction; The cybernetic control metaphor; Wilson on bureaucracy, Hofstede's critical view of the cybernetic metaphorLinking organisation type to approaches to control; The importance of ambiguity and uncertainty; Organisation culture and control; (a) Grid-group typology; (b) Clans, bureaucracies and markets; Targets; (a) Do targets work?; (b) What makes a good target?; Bringing this all together; 5: Measurement for comparison; Introduction; Different views of measurement for comparison; Self-managed performance comparison; Centrally introduced performance comparison; Self organised comparison: benchmarking; Organisational learning, Benchmarking as a formal processPublic sector benchmarking; Centrally organised performance comparison; Using rates and ratios for performance comparison; Data envelopment analysis: an overview; Bringing this all together; 6: Measurement for accountability; Introduction; Public interest and engagement; Virtualism; Presenting performance data for public consumption; Lessons from consumer bodies; Some examples; The Fraser Institute on report cards on Canadian schools; The Fraser Institute hospital report cards; Designing reports for public consumption; The use of published performance data, US healthcare: purchasers and consumers

Print version: Transformational government through eGov practice, Front Cover -- Transformational Government Through eGov Practice: Socioeconomic, Cultural, and Technological Issues -- Copyright Page -- Contents -- List of Contributors -- Preface -- Dedication -- Acknowledgments -- 1. Reflecting Ten Years of E-Government: A Plea for a Multimethodological Research Agenda -- 1.1. Introduction: The Methodological Pluralism in E-Government Research -- 1.2. Research Method -- 1.3. Results of Literature Review -- 1.4. Interpretation of Results -- 1.5. Summary and Outlook -- References -- 2. Supporting Processes and Decisions in Public Procurement: Technology in Policy and in Practice -- 2.1. Introduction -- 2.2. Public Procurement in Transformational Government Context -- 2.3. Research Proposal -- 2.4. Process and Technology as Reflected in Regulatory Legal Text -- 2.5. Translating Regulatory Expectations into Practice -- 2.6. Results: From Policy to Regulations to Practice -- 2.7. Conclusions and Future Research -- References -- 3. Critical Factors in the Implementation of Common Service Center (CSC) Scheme in Rural India -- 3.1. Introduction -- 3.2. Conceptualizing Rural ICT Infrastructure Through Common Service Centers (CSCs) in India -- 3.3. Organizational Structure of a CSC -- 3.4. Timeline of CSC implementation -- 3.5. Objectives of the Study -- 3.6. Literature Review -- 3.7. Implementation Issues in CSCs -- 3.8. Research Methodology -- 3.9. Data Analysis and Interpretation -- 3.10. Policy Recommendations for the Sustenance of CSC -- 3.11. Conclusion -- References -- 4. Innovative and Trustful Environments for Joint Governance Policy-Making -- 4.1. Introduction -- 4.2. Policy Modeling Approaches and Theories -- 4.3. Fundamental Principles of Effectively Modeling the Policy-Making Process -- 4.4. Innovative and Collaborative Policy-Making Center -- 4.5. Middleware Tier -- 4.6. The ImmigrationPolicy2.0 Paradigm, 4.7. Conclusions and Further Discussion -- Acknowledgments -- References -- 5. Improving Take-Up of e-Government Services in Turkey (and EU): Suggestions from Practice -- 5.1. Background -- 5.2. Ongoing Initiatives for Citizen Take-Up -- 5.3. Suggestions for Future Work on Initiatives to Improve Citizen Take-Up -- 5.4. General Evaluation and Conclusion -- Acknowledgment -- References -- 6. A Comparative ''CUTS'' Approach to National E-Government Portals: Select Case Studies -- 6.1. Introduction -- 6.2. Objectives of the Study -- 6.3. Research Methodology -- 6.4. Results -- 6.5. Discussion and Conclusion -- References -- 7. Toward Efficient and Effective e-Service Delivery: Addressing the Challenges of e-Service Evaluation in Local Government -- 7.1. Introduction -- 7.2. The Matter of Evaluation -- 7.3. The Matter of Channel Choice -- 7.4. Research Setting and Design Approach -- 7.5. Results -- 7.6. Discussion -- 7.7. The Evaluation Model -- 7.8. Conclusions -- Acknowledgments -- References -- 8. Public E-Procurement System: An Analysis of Some Critical Success Factors -- 8.1. Introduction -- 8.2. E-procurement in Public Sectors -- 8.3. SWOT Analysis -- 8.4. Discussion -- 8.5. Conclusion -- References -- 9. Toward New Web 2.0 Based Multichannel Approaches to E-Participation -- 9.1. Introduction -- 9.2. Theoretical Background -- 9.3. Methodology Conceptual Description -- 9.4. Core Technologies -- 9.5. Application Scenarios -- 9.6. Value Generation -- 9.7. An Extension -- 9.8. Conclusions -- References -- 10. Transforming Data Privacy Through Governmental Crossroad Banks in Belgium -- 10.1. Background on Need for Data Exchange and Privacy Protection in Belgium -- 10.2. Crossroad Banks and Their Role in Data Exchange -- 10.3. The Three Crossroads Banks (with Abbreviations Also in French and Dutch) -- 10.4. Basis for Data Integration for Crossroad Banks, 10.5. Data Privacy and Usage Within Belgian Governmental Structures -- 10.6. Conclusion -- References -- 11. Adoption Challenges of Introducing and Implementing Software as a Service (SaaS) -- 11.1. Introduction -- 11.2. Background -- 11.3. Research Approach -- 11.4. Findings -- 11.5. Conclusions -- References -- 12. Citizen Acceptance of Transformational Government: The State of the Art -- 12.1. Introduction -- 12.2. Literature -- 12.3. Method -- 12.4. Results -- 12.5. Discussion -- Acknowledgment -- References -- Appendix A -- Abbreviations -- Appendix B -- Grouping -- Appendix C -- Collected Articles -- 13. Transformational Services: A Case Study in the Greek Public Administration -- 13.1. Introduction -- 13.2. Transformational Services from a Service Science Perspective -- 13.3. Research Context: The Local Government Application Framework -- 13.4. Research Methodology and Case Description -- 13.5. Case Findings and Discussion: The Emergence of Second Conceptual Framework (CF2) -- 13.6. Concluding Remarks -- References -- 14. Transforming Municipalities: Drivers, Inhibitors, and Strategies in Mobile Government Diffusion -- 14.1. Introduction -- 14.2. Related Work -- 14.3. Research Method -- 14.4. Framework for Mobile Government Adoption -- 14.5. Case Studies -- 14.6. Conclusion -- References -- 15. Online and Offline Networks in Public Sector Policy: Exploring Requirements for Web 2.0 -- 15.1. Introduction -- 15.2. Background -- 15.3. Research Method, Philosophy, and Techniques -- 15.4. Analysis -- 15.5. Discussion -- 15.6. Conclusion -- References -- 16. The Rise of Participative Technologies in Government -- 16.1. Introduction -- 16.2. Framework -- 16.3. Electronic Participation with Citizens and External Stakeholders -- 16.4. Participative Technologies and Collaboration in the Workplace, 16.5. Using a Social Network Analysis Approach to Examine Social Media in Government -- 16.6. Possible Research Directions for Public Administration -- 16.7. Conclusions -- Acknowledgment -- References -- 17. E-Government and Small Business Activity -- 17.1. Introduction -- 17.2. Theoretical Background and Hypotheses -- 17.3. Methods -- 17.4. Results -- 17.5. Discussion -- References -- 18. E-government and Citizen Involvement in Municipal Governments -- 18.1. Introduction -- 18.2. Literature Review -- 18.3. Hypotheses -- 18.4. Methods -- 18.5. Results -- 18.6. Conclusion -- References -- 19. Towards Interoperability for One-Stop Government Portal: A Study in Indian Context -- 19.1. Introduction -- 19.2. One-Stop Government Portal -- 19.3. Interoperability and One-Stop Portal -- 19.4. Technologies for Interoperability -- 19.5. Issues of Interoperability -- 19.6. Conclusion -- References -- 20. Analysis of the Usage of Market Information System and its Economic Impact on Small-Holder Farmers in Coimbatore District, Tamil Nadu, India -- Section 1 -- 1.1. Introduction -- 1.2. Background to the Study -- 1.3. Objective of the Study -- 1.4. Scope of the Study -- 1.5. Problems Faced by Small-Scale Farmers in Production and Marketing -- 1.6. Need for ICT in Agriculture -- 1.7. Role of Extension Department in Agricultural Information Dissemination -- 1.8. Role of Mobiles and Internet in Agricultural Extension Dissemination -- Section 2: Review of Literature -- 2.1. Impact of Mobile Market Information Systems among Farmers in India -- 2.2. Role of Extension Department in Adoption Practices of Farmers -- Section 3 -- 3.1. Research Methodology -- Section 4 -- 4.1. Description of MIS Project in Coimbatore, Tamil Nadu -- 4.2. DMI Service -- 4.3. Subscription Base of MIS -- Section 5: Data Analysis -- 5.1. Analysis of the Project -- References, Appendix 1. Questionnaire Used in the Study -- 21. M-government of Bangladesh: Applications and Economic Benefits -- 21.1. Introduction -- 21.2. Methodology -- 21.3. Literature Review -- 21.4. Bangladesh Scenario -- 21.5. Economic Benefits -- 21.6. Conclusion -- References -- 22. Sustainability of an E-Government Initiative: The Role of Power -- 22.1. Introduction -- 22.2. Sustainability of E-Government Initiatives -- 22.3. Power Shift and its Impact -- 22.4. Conclusion -- References -- 23. Implementation of Transformational Government as a Postmodern Organization -- 23.1. Introduction -- 23.2. Systems -- 23.3. E-Government Organization: A Postmodernism Perspective -- 23.4. Conclusions -- References -- 24. Mission of Transformational Government as a Postmodern Organization: A Critical Theory Perspective -- 24.1. Introduction -- 24.2. eGov Performance Outcomes -- 24.3. Conclusions -- References -- Index

Cover; Contents; I. Background; II. Revenue Trends and a Few Indicators of Customs Performance; III. Customs Administrations in the Late 1990s and the Reform Agenda; IV. Reform Achievements and Remaining Issues; V. Factors Affecting the Course of the Reforms; VI. Lessons and Suggestions for Future Steps; References; Tables; 1. Breakdown of Francophone Sub-Saharan African Countries, by Per Capita Income, 2010; 2. Imports of Goods and Customs Duties, 1996-2009; 3. Revenue Forgone from Customs Exemptions in Selected Francophone Sub-Saharan Countries, 4. Imports of Goods Recorded and Exports of Goods from the World, 1999-20095. Customs Duties and Total Tax Revenue, 1996-2009; 6. Results of Customs Controls for Selected Francophone Sub-Saharan African Countries; 7. Summary of Doing Business Survey-Trading Across Borders Results; 8. Assessments of Customs Administration; 9. Selected Francophone Sub-Saharan Countries: Burden of Customs Procedures, 2010; 10. Clearance Times in Selected Francophone Sub-Saharan African African Countries and by Region, 2010, 11. Physical Inspections of Goods in Selected Francophone Sub-Saharan African Countries, 201012. IMF Fiscal Affairs Department TA Missions in Customs Administration, 1995-2010; 13. Customs Administration TA Provided by the IMF and Other Development Partners, 1995-2010; Figures; 1. Imports of Goods and Customs Duties, 1996-2009; 2. Francophone Countries Belonging to WAEMU: Imports of Goods and Customs Duties, 1996-2009; 3. Francophone Countries Belonging to CEMAC: Imports of Goods and Customs Duties, 1996-2009, 4. Non-WAEMU/Non-CEMAC Countries in Francophone Sub-Saharan Africa: Imports of Goods and Customs Duties, 1996-2009Boxes; 1. Main Modernization Actions Engaged in FSSACs Customs Administrations, 1995-2010; 2. Phases of Computerization of the Customs Administrations in Francophone Sub- Saharan Africa; 3. Principal Regional Integration Agreements in Francophone Sub-Saharan Africa; Appendixes; I. Imports of Goods and Customs Duties in Francophone Sub-Saharan Africa: Trends by Region, 1996-2009; II. Brief Description of Selected Customs International Conventions and Standards, Title from PDF title page (IMF Web site, viewed Nov. 20, 2012), "Fiscal Affairs Department"--Page 2 of pdf, "October 2012"--Page 2 of pdf

Title from online title page (viewed March 7, 2012), "ST/ESA/PAD/SER. E/150.", "Sales No. E.21. II. H.2"--Page 2 of cover

Title from PDF title page (viewed on Mar. 27, 2012), Includes index

Print version: Pollitt, Christopher ; New perspectives on public services, Cover; Contents; List of Figures; List of Tables; Abbreviations; 1. Introduction: Where Is the Government?; 2. Theories of Place and Technology: A Review; 3. Placeshifts: Technologies and the Scale of Change; 4. Governments as Placemakers: Modalities and Effects; 5. Capital Flight: Moving out from the Big City; 6. Save our Hospital!; 7. Births, Marriages, Deaths, and Identities; 8. The Police; 9. Discussion and Conclusions; Appendix A: Technology, Place, and Task (TPT): Brief Summary of a Research Programme; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; R; S; T; U; V; W.

Print version: Špalková, Dagmar ; Modern and Current Trends in the Public Sector Research : Proceedings of Abstracts of the International Conference organised by the Department of Public Economics. Šlapanice, 19-20 January 2012

Made available online by De Gruyter, Available in another form, Introduction -- Nativism: the theory: Sir Henry Maine and the post-1857 crisis of empire -- Nativism: the practice -- Beyond settlers and natives: the theory and practice of decolonization, OldControl:harvard. 9780674067356

Print version: Library services for children and young adults, Foreword / Annie Everall. Introduction and vision for the book / Carolynn Rankin and Avril Brock. Part 1 (Children's library services: policy, people and partnerships : Library services for children and young people: an overview of current provision, future trends and challenges / Carolynn Rankin and Avril Brock. 21st-century school libraries: visionary spaces for learning / Tricia Adams. The changing shape of reading: the 21st-century challenge / Briony Birdi Case study Engaging and influencing policy and the curriculum: the Scottish Information Literacy Project experience / Christine Irving). Part 2 (Connecting and engaging: reaching your audience and catching the latest wave : Libraries, literacy and popular culture: let's get reading! / Avril Brock and Carolynn Rankin. Libraries, literacy and popular culture: what's cool to read? / Avril Brock and Alix Coughlin. Creative integration of information technology in the school library / Carol Webb. Comics, manga and graphic novels: developing, selecting and promoting a core collection for teenagers and young people / Mel Gibson. Connecting and engaging with children and young people: the Australian public library perspective on outreach and marketing / Carolyn Bourke Case study Partnerships and library outreach in the National Year of Reading 2008 / Carolynn Rankin). Part 3 (Buildings, design and spaces: libraries for children and young people : Library space and place transformation: designing for the digital natives / Carolynn Rankin. Making space for reading: designing library spaces for children in public and school libraries / Rachel Van Riel Case study Imagine, explore, discover: welcome to The Trove at White Plains Public Library, New York / Sandra Miranda). Part 4 (Issues for professional practice : The importance of service evaluation in libraries for children and schools / Lucy Gildersleeves. The rights of the child and youth advocacy: issues for professional practice in the library setting / Edward Halpin ; Philippa Trevorrow ; Laura Topping and Carolynn Rankin)

Print version: Chakrabarty, Bidyut, 1958- ; Public administration in a globalizing world, Introduction -- Public administration: evolution of a discipline -- Administrative theories -- Contemporary developments in public administration -- Public policy -- Development administration -- Decentralization and local governance -- Social welfare administration -- Citizens and administration -- Public administration in India -- Budget and financial administration in India -- Administrative reforms in India -- Globalization and public administration