Erik Hollnagel (Ph. D., psychology) is Professor at the University of Southern Denmark, Chief Consultant at the Centre for Quality Improvement, Region of Southern Denmark, and Professor Emeritus at University of LinkÃœping (Sweden). He has since 1971 worked at universities, research centres, and industries in several countries, most recently as Industrial Safety Chair at MINES ParisTech (France). He has worked with problems from many domains including nuclear power generation, off-shore, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include industrial safety, resilience engineering, accident investigation, cognitive systems engineering and cognitive ergonomics. He has published more than 250 papers and authored or edited 20 books, some of the most recent titles being The Functional Resonance Analysis Method (Ashgate 2012), Governance and control of financial systems (Ashgate, 2011), Resilience Engineering in practice (Ashgate, 2011), The ETTO Principle (Ashgate, 2009). Erik is also Editor-in-chief of Ashgate Studies in Resilience Engineering. Jeffrey Braithwaite, BA, DLR, MIR (Hons), MBA, PhD, FACHSM, FAIM is Professor of Health Systems Research and Director of the Australian Institute of Health Innovation at University of New South Wales, Australia. He is visiting professor at University of Birmingham, UK and Senior International Fellow at the Canon Institute for Global Studies in Tokyo, Japan. His work investigates and contributes to systems improvement. He has particular expertise in the culture and structure of acute settings, leadership, management and change in health sector organisations, quality and safety in health care, accreditation and surveying processes in international context and the restructuring of health services. Professor Braithwaite has published more than 300 refereed contributions, and 500 total publications and he has presented at or chaired international and national conferences, workshops, symposia and meetings on more than 500 occasions, including over 60 keynote addresses. Professor Braithwaite is the recipient as at 2012 of career research funding of US$55 million spread over 60 grants. He referees for 30 journals and the health research bodies including in Ireland, New Zealand, Switzerland and the United Kingdom. Robert L Wears (MD; MS, computer science; PhD, industrial safety) is Professor of Emergency Medicine at the University of Florida Health Science Center - Jacksonville, and Visiting Professor in the Clinical Safety Research Group, Imperial College London. He is a practicing emergency physician and has since 1994 been studying safety in healthcare settings. His specific areas of interest include resilience in small work teams, response to the unexpected, the design of artefacts to support distributed cognition, and the impact of computerized information technology on safety and performance. He has authored over 250 papers, book chapters, and essays, the most recent title being Patient Safety: A Brief History (in Zipperer, Perspectives on Evidence, Information and Knowledge Transfer; Gower, in press). He is Associate Editor of Annals of Emergency Medicine, and serves on the Editorial Boards of Human Factors and the Journal of Patient Safety. He is also a member of the Board of Directors of the Emergency Medicine Patient Safety Foundation, Print version: Resilient health care. Volume 2, The resilience of everyday clinical work, A lesson in resilience : the 2011 Stanley Cup riot / Garth S. Hunte -- Translating tensions into safe practices through dynamic trade-offs : the secret second handover / Mark A. Sujan, Peter Spurgeon and Matthew W. Cooke -- Workarounds in nursing practice in acute care : a case of health care arms race? / Deborah Debono and Jeffrey Braithwaite -- The demands imposed by a health care reform on clinical work in transitional care of the elderly : a multi-faceted Janus / Kristin Laugaland and Karina Aase -- The Stockholm blizzard of 2012 / Mirjam Ekstedt and Richard I. Cook -- Individual-collective trade-offs : implications for resilience / Robert L. Wears, Christiane C. Schubert and Garth S. Hunte -- Managing medicines management : organisational resilience in community pharmacies / Denham Phipps, Darren Ashcroft and Dianne Parker -- Blood transfusion with health information technology in emergency settings from a safety-II perspective / Kazue Nakajima -- Exposing hidden aspects of resilience and brittleness in everyday clinical practice using network theories / Jeffrey Braithwaite and Jennifer Plumb -- Patient boarding in the emergency department as a symptom of complexity-induced risks / Robert J. Stephens, David D. Woods and Emily S. Patterson -- Looking for patterns in everyday clinical work / Erik Hollnagel -- Tempest in a teapot : standardisation and workarounds within everyday clinical work / Shawna J. Perry and Rollin J. Fairbanks -- ECW in complex adaptive systems / Rob Robson -- Revealing resilience through critical incident narratives : a way to move from safety-I to safety-II / Sam Sheps, Karen Cardiff, Elaine Pelletier and Rob Robson -- Patients as a source of resilience / Christiane C. Schubert, Robert L. Wears, Richard J. Holden and Garth S. Hunte -- Strategies to get resilience into everyday clinical work / Sheuwen Chuang and Robert L. Wears -- Mobilising resilience by monitoring the right things for the right people at the right time / Al Ross and Janet Anderson -- Why is work-as-imagined different from work-as-done? / Erik Hollnagel
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